FAQ - frequently asked questions
> Looking for a house
- What is SpotMod?
SpotMod is a platform with adverts from manufacturers of houses in modern technologies.
- Is using the SpotMod portal free?
Yes, access to the platform is free for anyone looking to buy a house, use partner services, or gain knowledge available on the site.
- Do I need to log in or register to view offers?
No, viewing offers does not require registration or logging in. Registration is only necessary for manufacturers using the 'Manufacturer Space'.
- Can I save offers I am interested in and return to them later?
Yes, you can save offers by clicking the heart symbol. Saved offers will be available in 'Favourites' tab for later access.
- Can I find house financing on the platform?
Yes, thanks to cooperation with Notus, the platform offers house financing services.
- Can I find house insurance through the platform?
Yes, the platform provides access to insurance services through its cooperation with Notus.
- Does the portal support buyers in furnishing and decorating their homes?
Soon, the platform will offer a section with inspirations, advisors, and solutions for furnishing and decorating homes.
- How does the portal play an educational role?
The portal runs a blog with content about modern construction. Educational materials are also available on our Facebook, Instagram, and YouTube channel 'Jakub Buduje', featuring educational videos and practical advice from house manufacturers.
- How can I contact a house manufacturer?
Each offer includes direct contact information for the manufacturer, who can answer your questions about the house.
- What information about houses is available in offers on the portal?
Offers include: photos, a short description, basic parameters, technical specifications (as a link or PDF file or on manufacturer's website), information about the finishing standard, price in each available standard.
- Do houses have only one finishing standard?
No, manufacturers can offer houses in three different standards, which are detailed in the offers.
- Can I order a house in a custom standard?
Yes, you can contact the manufacturer directly to agree on custom finishing conditions and receive a personalized offer.
- Does the location of the manufacturer’s production facility matter when buying a house?
No, the location of the production facility does not affect the house quality. It may only influence transport costs, which are a small percentage of the total cost of the house.
- Can I use the platform on mobile devices?
Yes, SpotMod.eu is fully responsive, meaning you can use it on both computers and mobile devices.
- Can I filter house search results by location?
No, but most manufacturers offer convenient transport within the whole country - speak to them directly
- Can I seek expert advice?
Yes, the platform provides access to experts who can advise on financing and other aspects of purchasing.
- Can I find turnkey houses on the platform?
Yes, many manufacturers offer turnkey houses that are ready to move into upon delivery.
- Can I submit feedback about the platform's functionality?
Of course! You can contact customer service using the contact form available on the site.
> For manufacturers
- Can I sell my houses on SpotMod?
You can buy subscription plan with corresponding number of slots and create advertisments on Spotmod. We do not conduct transaction process itself. We only display your houses.
- Does the platform only support Polish house manufacturers?
No, the platform is open to both Polish and foreign manufacturers, provided they offer their services within Poland, are from EU and have VAT EU number.
- How can a manufacturer post an offer?
To post an offer, a manufacturer should:
1. Enter the 'Manufacturer Space' on the homepage.
2. Register or log into their account.
3. Select an appropriate plan.
4. Create offers by adding details about their houses (photos, description, specifications)
5. Publish the offer. - How many house offers can one manufacturer post?
The number of offers depends on the selected plan - from 3 to 9 houses.
- Can a manufacturer change offer plans?
Yes, manufacturers can flexibly change plans during the billing cycle - increasing or decreasing their scope.
- How subscriptions work in SpotMod?
Subscriptions are initiated at the time of the first payment and are valid indefinitely. You can cancel the subscription at any time; however, depending on the product, either a month or a year must pass before the subscription is removed. The payment date always determines the start of the billing cycle. For example, if a customer purchases a subscription on December 5, it will always renew (or end) on the 5th of the relevant month.
- Can I use promotion codes?
Yes, during first checkout or during upgrading or downgrading subscription.
- I did not have enough means to pay for the subscription on time - what now.
In the event of a missed payment, 4 payment attempts will be made over a week period following the end of the billing cycle. If all attempts fail, the subscription will be canceled, and all active offers will be deactivated. Email reminders about missed payments will be sent 2 and 7 days after the payment due date.
- Can I cancel my subscription at any time?
Yes. A subscription can be canceled at any time. The service offered will continue to be provided until the end of the billing period. For example, a customer purchases a subscription on December 5 for one month and cancels it on December 7. The service will remain available until January 5, after which it will be deactivated.
- Can I upgrade my subscription at any time?
Yes. A customer can switch to a higher plan at any time. For example, a customer has the BASIC3 plan, purchased on January 5. On January 10, they upgrade to the STANDARD6 plan. The customer can immediately start using the STANDARD6 plan. They will be charged on February 5 for the period February 5 - June 5, based on the STANDARD6 plan price.
- Can I downgrade my subscription at any time?
Yes. A customer can switch to a smaller plan at any time. For example, a customer has the STANDARD6 plan, purchased on January 5. On January 10, they downgrade to the BASIC3 plan. The customer can continue using the STANDARD6 plan until the end of the billing period. On February 5, the plan will switch to BASIC3, and a new invoice for the BASIC3 plan will be issued. Additionally, any offers exceeding the BASIC3 plan limit will be automatically deactivated.
- Can I change billing interval?
Switching from an annual to a monthly interval is treated as a downgrade. For example, a customer purchases the BASIC3 plan on January 5, 2025, for a year. On January 10, they decide to change the interval to monthly. The customer will start being billed monthly only from January 5, 2026, when their current billing period ends. Switching from a monthly to an annual interval works similarly. After the monthly billing period ends, the interval will change to annual.
